14-Day Satisfaction Guarantee
At Rep Shoes, we take pride in the quality of our footwear. If you are not fully satisfied with your order, you are eligible for a return within 14 days under the conditions listed below.
Eligibility for Returns
To qualify for a return or refund, your sneakers must meet the following criteria:
✔ Unworn & Unused – No signs of wear, creasing, stains, odors, or damage.
✔ Original Packaging – Shoe box, tags, inserts, and all included accessories must be intact.
✔ Proof of Purchase – A valid order confirmation or receipt is required.
Accepted Reasons for Return
We accept returns only for the following situations:
🔹 Damaged or Defective Items – If your sneakers arrive faulty or not as described.
🔹 Incorrect Item Received – Wrong size, color, or model shipped.
Because we provide real product photos, detailed descriptions, and quality checks before shipping, we do not accept returns for buyer’s remorse or change of mind.
However, exceptional situations may be reviewed at our discretion.
Refund Process
1️⃣ Return Inspection – Once your item arrives, our quality control team will check its condition.
2️⃣ Approval or Rejection – You’ll be notified of the result of the inspection.
3️⃣ Refund Issued – Approved refunds are processed to your original payment method within 3–7 business days (bank processing times may vary).
Return Shipping Costs
🚚 Buyer Pays Return Shipping – Customers are responsible for the cost of sending the item back to us.
🚚 Free Shipping for Exchanges – If an exchange is approved, Rep Shoes covers the cost of sending the replacement pair.
How to Start a Return
📧 Contact Our Support Team – Reach out via email or live chat.
Please include:
- Your order number
- Photos (if item is damaged or incorrect)
- A brief explanation of the issue
We will provide detailed return instructions once your request is approved.
Important Notes
Payment & Dispute Guidelines
🔸 Always Contact Us First – If you experience any issue, reach out to our team before opening a dispute through your payment provider.
🔸 Use Neutral Descriptions – For a smoother process, describe your item simply as “fashion sneakers” or “regular shoes” if a dispute is initiated.
We’re Here to Help
At Rep Shoes, customer satisfaction is our top priority. Our team is dedicated to providing fast, friendly assistance and ensuring you have a positive shopping experience.
Thank you for choosing Rep Shoes!
