At Rep Shoes, we are committed to delivering your order safely, quickly, and with full transparency. Please review the shipping guidelines below before placing your order.
Package Guarantee
If your package does not arrive for any reason, Rep Shoes will provide one free reshipment at no additional cost to you.
Customer Responsibilities
To ensure smooth and successful delivery, please keep the following in mind:
- Accurate Shipping Information
You are responsible for providing correct and complete shipping details. We cannot reship or refund orders delayed due to incorrect addresses. - Customs Duties & Import Fees
Any taxes or import charges applied by your country are the responsibility of the customer. - Low-Value Gift Labeling
To help minimize customs taxes, packages are typically declared as low-value “gifts.” - Warehouse Location
All orders ship directly from our Hong Kong warehouse. - Tracking Information
Once your order is processed, a tracking number will be emailed to you.
Please note: Tracking updates may take up to 5 days to appear on the carrier’s website. - Customs Delays
Some regions may experience longer customs inspection times, which can cause delays outside our control.
Shipping Costs
Shipping fees—including Free Shipping and Paid Expedited Shipping—are automatically calculated at checkout based on your country’s shipping zone.
Processing Time
🕒 Processing Time: 2–4 business days
This includes order verification, quality checks, and packaging.
Note:
During high-demand periods, sales, or holidays, processing times may take slightly longer.
Estimated Delivery Times
📦 Express Shipping: 6–8 business days
📦 Standard Shipping: 10–15 business days
Delivery times vary based on your country, local carriers, and customs procedures.
Thank You for Choosing Rep Shoes
We strive to make your shopping experience seamless and stress-free. If you have any questions regarding shipping or tracking, our support team is always ready to assist.
